NWC's CEO Inaugurates Development Phase of Madinah Smart Operations System

The CEO of the National Water Company (NWC), Dr. Fouad bin Ahmed Al Sheikh Mubarak inaugurated the development phase of the Operations Control Center (OCC) in the Northwest Cluster. The upgrade enhances digital control over water and environmental networks and improves service quality, especially in the central area and religious sites in Madinah.

 The inauguration took place during the executive’s field visit Tuesday to the company’s branch in Madinah to inspect the readiness of services for pilgrims and visitors to the Prophet’s Mosque. As part of the visit, he launched the development phase, which includes real-time monitoring of water supply to the central area through three smart operating systems that measure water flow and quality, along with the installation of six water level measurement devices for tanks in key locations, including Al-Miqat Mosque, Al-Qiblatain Mosque, Quba Mosque, Al-Fath Mosque, Sayyid Al-Shuhada Mosque, and the Pilgrim City site.

 The company stated that continuous improvements to the OCC system are part of its automation efforts and the localization of innovative technologies to support smart operations and control in water networks. These ensure the provision of real-time and high-quality water and environmental services. The latest system upgrade in Madinah coincides with the Hajj season, contributing to the improved quality of services for pilgrims and visitors to the Prophet’s Mosque. It also plays a vital role in ensuring service continuity at the sought efficiency and quality levels, enhancing overall performance and operations.

 The company reaffirmed its commitment to advancing its services, keeping pace with technological progress to improve service quality, boost operational efficiency, and implement best global practices in water and environmental services.

 The smart Operations Control Center (OCC) is fully managed by skilled Saudi technical and engineering teams that oversee the digital operation and management of key water system components using remote monitoring technologies, flow control, and water level and quality measurements in networks and reservoirs. They also monitor field team activities in real time to ensure prompt and high-quality service delivery.